BASIC EXPRESSIONS FREQUENTLY USED IN BUSINESS CORRESPONDENCE
There are standard expressions commonly used in business correspondence in English, the use of which will give a polite and formal tone to your message.
Dear Sirs, Dear Sir or Madam (if you do not know the recipient’s name) Dear Mr, Mrs, Miss or Ms (if you know the recipient’s name; if you do not know the marital status of the woman you should write Ms, a gross error is using the phrase Mrs or Miss) Dear Frank, (To address an acquaintance)
2. Introduction, previous communication.
Thank you for your e-mail of (date)… Thank you for your e-mail of (date) Further to your last e-mail… Responding to your e-mail… I apologise for not getting in contact with you before now… I apologise for not writing to you until now… Thank you for your letter of the 5th of March. t Thank you for your letter of March 5th With reference to your letter of March 23rd Regarding your letter of March 23rd With reference to your advertisement in The Times Regarding your advertisement in The Times
3. Indication of the reasons for writing the letter
I am writing to enquire about… I am writing to apologise for… I am writing to confirm… I am writing in connection with… We would like to point out that…
Could you possibly… I would be grateful if you could… I would be grateful if you could I would like to receive I would like to receive…… Please could you send me…
5. Terms and Conditions Agreement.
I would be delighted to… I would be delighted to. I would be delighted to… I would be delighted to…
6. Reporting bad news
Unfortunately… I am afraid that… I am sorry to inform you that… We regret to inform you that…
7. Appendix to the letter of additional material
We are pleased to enclose We are pleased to enclose… Attached you will find We enclose We enclose… Please find attached (for e-mails) You will find attached…
8. Expressing gratitude for the interest shown.
Thank you for your letter of Thank you for enquiring Thank you for your interest… We would like to thank you for your letter of We would like to thank you for…
9. Switching to another topic.
We would also like to inform you We would also like to inform you about… Regarding your question about… In answer to your question (enquiry) about In answer to your question about… I also wonder if… I am also interested in…
10. Additional questions.
I am a little unsure about… I do not fully understand what… Could you possibly explain…
11. Transmission of information
Im writing to let you know that… We are able to confirm to you that… I am delighted to tell you that… We regret to inform you that…
12. Offer your help
Would you like me to…? Can I (do)…? If you wish, I would be happy to… If you wish, I would be happy to… Let me know whether you would like me to… Let me know if you need my help.
13. Reminder of an appointment or waiting for a reply
I look forward to hearing from you soon when I can hear from you again meeting you next Tuesday meeting you next Tuesday seeing you next Thursday meeting you on Thursday
Kind regards, Regards… Yours faithfully, Yours sincerely, (if you do not know the name of the person) Yours sincerely, (if you know the name)
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